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UXBRIDGE -- Despite the fact that the vast majority of UK business executives recognise that workforce entrants interact with technology differently to previous generations, few companies have adopted emerging peer-to-peer communications that promise to transform consumer and supplier networks, according to Xerox-commissioned research from Forrester Consulting. The Forrester Consulting study, ‘Is Europe Ready for the Millennials?’, shows that although many companies in the UK and across Europe have the basics, such as a website, a high proportion have no plans to monitor or contribute to community and other external sites, discussion boards or blogs, as part of how they do business. Indeed the study, which was carried out among more than 1,600 business executives across 16 European countries with more that 260 responses from the UK, reveals a kind of “digital dyslexia” when it comes to adopting so-called social computing technologies. According to the study, the lack of knowledge regarding the power of peer-to-peer and online communication networks will leave some companies out of touch with the technology-literate graduates coming into the workforce, identified as “The Millennials” by Forrester Consulting. Workers from this group are defined by a number of workplace characteristics: they are used to receiving information from multiple sources and processing it quickly; they find multitasking easy; are flexible in their approach; like collaborative work spaces; demand instant access to information, and like to work in non-hierarchical peer groups. When it comes to communicating with end users the study reveals 63 percent of UK companies currently have a website to provide support to their customers, 47 percent automatically request customer feedback and 43 percent allow their customers to purchase products via phone or the company website. However, only 24 percent say they have an online portal to rate and discuss products, as few as 23 percent monito

UXBRIDGE -- Xerox-commissioned research into workplace trends reveals that a new generation of workers born since 1980 – the Millennials – is forcing the pace of change in the workplace. The study, undertaken by Forrester Consulting, ‘Is Europe Ready for the Millennials?’, shows that although the vast majority of European executives say they recognise that young workers interact and use technology in a different way to previous generations and have responded to their needs, the findings tell a different story. It emerges that few businesses have implemented the new tools or collaborative culture needed to allow this generation to flourish and for them to benefit from the Millennials’ approach and experience. The research was carried out among more than 1,600 business executives across 16 European countries, with in excess of 260 responses from the UK. Its results indicate that key business areas – such as employee working methods, as well as customer, supplier and partner collaboration and processes – are neglected and do not meet the needs of a generation that will represent a greater proportion of the workforce by 2010 than people born just after World War II. It shows that while large numbers of companies in the UK provide their workforce with the basic tools, such as unrestricted use of paper printing (68 percent), mobile phones (41 percent) and laptop PCs (37 percent), only a small minority offer the newer, Millennial-friendly collaborative working tools, such as web-casts, blogs, video conferencing, or remote access to the internet or email. Only 44 percent of UK executives say they currently collaborate online with their suppliers and partners for product and service development, and as many as 59 percent said they have no plans to post information on community sites or blogs. Russell Peacock, Managing Director, Xerox UK says: “The Millennials will drive a revolution in the way products and services are chosen, developed and procured. Custome

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UXBRIDGE -- Consistent with a long-standing legacy in social responsibility that's articulated in the company's first global citizenship report, Xerox is joining The Nature Conservancy in a new partnership to improve management of global forests, the source of raw material for paper. The announcement of a $1 million grant to the Conservancy from The Xerox Foundation coincides with the release of Xerox's 2006 Report on Global Citizenship , a comprehensive summary of the company's citizenship practices and policies, recent accomplishments and goals. The 70-page report brings together for the first time data on the company's environmental performance; workplace policies; and corporate, customer and social practices. Called "Revealing Our True Colours," it covers topics including ethics and governance, customer privacy and satisfaction, employee diversity and development, environmental initiatives, philanthropy and voluntary work schemes, and more. "Each generation of Xerox people strives to leave the company, the communities in which we do business, and the world at large better than we found it. We all feel that we are part of an ongoing experiment to demonstrate that good business and good values are not only compatible but synergistic," said Anne Mulcahy, Xerox chairman and chief executive officer, in the report's letter to stakeholders. As the world's largest distributor of cut-sheet paper, Xerox respects its responsibility to foster sustainable development by using paper wisely and protecting forest resources. With the $1 million grant and expertise from Xerox, The Nature Conservancy – one of the world's most respected conservation organisations – will: Launch an online forest database for Canada's boreal forest, Strengthen third-party forest certification standards, which Xerox relies on to ensure paper comes from responsibly managed forests, Identify best forest biodiversity management practices and communicate t

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