BALLYCOOLIN, IRELAND, January 27, 2012, Xerox has won best International Shared Services of the Year at the Irish Contact Centre and Shared Services Awards 2011. The award recognised the strong operational performance, service delivery innovation and global support provided at Xerox’s Dublin Global Delivery Centre (GDC) for more than 100 corporate customers.
Xerox’s Dublin GDC is one of four worldwide centres that delivers customer support services and technical expertise for Xerox devices as well as Xerox Managed Print Services (MPS). The judges commended Xerox for its 100 per cent customer retention rate. They also cited several major service innovations at the Dublin GDC, including a system that allows Xerox’s MPS customers to log issues from a smartphone or tablet computer and a Xerox sustainability calculator that monitors the environmental impact of printing.
Xerox also was named a runner-up for the Customer Retention Programme award. In total, 35 companies were nominated for an Irish Contact Centre and Shared Services award across 18 categories. The awards are hosted by the Contact Centre Management Association (CCMA) Ireland (www.ccma.ie).
“Xerox is committed to continually improving customer service. We know that the better we can serve our customers, the more they can focus on what matters most to them – their real business,” said Lurlene Duggan, general manager, Xerox GDC. “With a highly skilled team and technological innovations that ensure the best delivery platform possible, we’re achieving the highest standards of service, and we’re honored that CCMA has recognised us for that accomplishment.”
“This achievement has positioned Xerox as a market leader in international service delivery,” said Dorothy O’Byrne, managing director of CCMA Ireland. “Xerox’s Dublin GDC is setting an exceptionally high standard and is leading the field for global customer support.”
About Xerox Europe
Xerox Europe is the European operation of Xerox Corporation, a $22.5 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, and customer relationship management services for commercial and government organisations worldwide. The 134,000 people of Xerox serve clients in more than 160 countries.
Xerox Europe also has manufacturing and logistics operations in Ireland, the U.K. and the Netherlands, and a research and development facility – Xerox Research Centre Europe – in Grenoble, France.
For more information, visit http://www.xerox.com, http://news.xerox.com, http://www.realbusiness.com or http://www.acs-inc.com.
Sonia Panchal, Xerox Europe, T: +44 (0) 1895 842 877, firstname.lastname@example.org