UXBRIDGE, U.K., Nov. 17, 2016 – Today, Xerox expanded its portfolio of Communication and Marketing Solutions, and enhanced its Document Transaction Processing Services. Both services help large enterprises better manage front- and back-end business processes and cut costs. These services deepen Xerox’s automation expertise and help enterprises move from paper to digital transactions.

Better Communication with Customers

Communication and Marketing Solutions from Xerox manage the way enterprises share information with their customers during each phase of the customer lifecycle – acquire, onboard, serve and grow. The goal is to create better customer interactions, increase brand recognition and gather important data to improve customer satisfaction and retention.

The expanded portfolio of services now includes:

From inbound customer communication and accounts payable and receivable, to automatically storing unstructured data like health records and converting back-office files into digital documents, organisations can now automate paper-based processes to drive efficiency, reduce costs and improve workflows.

“We’ve seen firsthand how this service drives operational efficiency and accelerates information workflows,” Feldman said. “A global utility company partnered with Xerox to digitise their accounts payable invoices which decreased invoice processing costs by 50 percent and reduced handling time from more than two weeks to one day.”

Availability

Communication and Marketing Solutions from Xerox and Xerox Document Transaction Processing Services are available immediately worldwide.

About Xerox

Xerox is helping change the way the world works. By applying our expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of work to provide greater productivity, efficiency and personalisation. Our employees create meaningful innovations and provide business process services, printing equipment, software and solutions that make a real difference for our clients and their customers in 180 countries. On January 29, 2016, Xerox announced its plans to separate into two independent, publicly traded companies – Xerox Corporation, which will be comprised of the company’s Document Technology and Document Outsourcing businesses, and Conduent Incorporated, a business process services company. Learn more at www.xerox.com.

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1 "Digitisation at Work" study, Xerox, March 2016

Media Contact:         

Sonia Panchal, Xerox

+44 (0)1895 84 2877

sonia.panchal@xerox.com

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