Uxbridge, U.K., July 19, 2011 – Xerox is helping to reduce the cost of developing and delivering customer communications at Lloyds Banking Group, the U.K.’s largest retail bank. Using its Communication and Marketing Services, Xerox will work with Lloyds Banking Group to design, print and deliver high-quality, targeted marketing materials that are consistent across the bank’s multiple brands.
As Lloyds Banking Group’s primary provider of design and printing services, Xerox will transform the bank’s document supply chain, eliminate duplication in its business processes, and secure savings in cost and time.
Xerox will print much of the bank’s marketing documents on demand, minimising the need to warehouse marketing inventory. Xerox will be responsible for overseeing the bank’s document production process from start to finish, consolidating the work that was previously done by multiple providers and, therefore, reducing costs by simplifying and speeding up the launch and production of Lloyds Banking Group’s key marketing campaigns.
Xerox will also meet the bank’s requirements for delivering time-critical customer mailings, such as regulatory notices, as well as regular monthly mailings.
Alan Charnley, managing director of Xerox U.K. & Ireland, said, “Lloyds Banking Group takes its customer relationships – and its customer communications – as seriously as Xerox does. With this agreement, the bank joins a growing list of international companies that are turning to Xerox to help lead this important aspect of their businesses while uncovering savings in a place many companies fail to look – the document supply chain. Our collaboration with Lloyds Banking Group and this contract reflect a commitment from both parties to find new ways to drive real business value.”
About Xerox UK
Xerox UK, the UK operation of Xerox Corporation, markets a comprehensive range of Xerox products, solutions and services, as well as associated supplies and software. Its offerings are focused on three main areas: offices from small to large, production print and graphic arts environments, and services that include consulting, systems design and management, and document outsourcing. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organisations worldwide.
Xerox also has manufacturing and logistics operations in Ireland, the UK and the Netherlands, and a research and development facility (Xerox Research Centre Europe) in Grenoble, France. For more information visit, www.xerox.com
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