Uxbridge, UK, Dec. 6th, 2010 – Analyst research group Quocirca named Xerox Corporation (NYSE: XRX) a market leader in Managed Print Services (MPS) in its European Vendor “MPS Comes of Age” report, 2010. For the second year in a row, Quocirca awarded Xerox a leading position, recognising its global presence, offerings that extend beyond the office to the print shop and virtual workers, and business process outsourcing and IT outsourcing expertise.
The report, which provides an overview of the changing landscape of MPS across Europe, highlights Xerox’s history of delivering results to businesses of all sizes, including the fact that since 2001 one-hundred percent of Xerox’s large enterprise MPS clients continue to renew their contracts.
“Xerox’s continued leadership position reflects the fact that larger enterprises are increasingly looking for innovation and business-process improvement as well as cost savings,” said Louella Fernandes, principal analyst at Quocirca. “Xerox’s strong market performance can be attributed to extending traditional managed print services across the enterprise to include not only the office, but in-house production print, and adding complementary offerings in business process outsourcing and IT outsourcing.”
Quocirca expects Xerox will extend its market leadership in 2011 as it deepens its footprint in large enterprise accounts by linking traditional Xerox offerings with those of ACS, A Xerox Company. The return on Xerox’s investment in ACS, which created the world’s leading enterprise for business process and document management, comes to customers in the form of more automation with less paperwork, meaning faster transactions and simpler business processes – giving customers more freedom to focus on their core business. After nearly tripling its services business to 7.5 billion euros, the growing list of Xerox customers benefitting from the collective expertise includes Atos Origin, Entergy Corporation, Ingersoll Rand and Procter & Gamble.
To bolster its market position, Xerox continues to make investments to support and expand its range of MPS offerings. Xerox Enterprise Print Services (EPS) is the first MPS service available to help businesses gain control of documents being printed, shared and stored across the entire enterprise – whether in the office, by mobile and home workers, or in the print centre.
Xerox also extends its offering to small and mid-sized businesses via the company’s global network of channel partners, who can build a self branded MPS program with Xerox support and training.
Shaun Pantling, director and general manager of Global Document Outsourcing, Xerox Europe, said: “Being recognised by Quocirca as market leader for the second year running highlights our strength in this market and our ability to grow and innovate as the arena rapidly matures. Xerox is well poised to stay ahead as other companies attempt to get a foothold in this growing space. We’ll build on our leadership in document management and integrate our newly acquired service offerings. Through our technology and services, we’re behind the scenes providing the essential support that helps our customers focus on what matters most: their real business.”
To read the Quocirca ‘MPS Comes of Age’ report, visit: Quocirca - Managed Print Services Market Vendor Assessment (December 2010)
About Xerox Europe
Xerox Europe, the European operations of Xerox Corporation, markets a comprehensive range of Xerox products, solutions and services, as well as associated supplies and software. Its offerings are focused on three main areas: offices from small to large, production print and graphic arts environments, and services that include consulting, systems design and management, and document outsourcing. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organisations worldwide. The 133,000 people of Xerox serve clients in more than 160 countries.
Xerox Europe also has manufacturing and logistics operations in Ireland, the UK and the Netherlands, and a research and development facility (Xerox Research Centre Europe) in Grenoble, France.
For more information visit http://www.xerox.com.
Sonia Panchal, Xerox Europe, +44 (0)1895 843239, Sonia.Panchal@xerox.com
Jennifer Wasmer, Xerox Europe, +44(0) 1895 845815, Jennifer.Wasmer@xerox.com
Note: XEROX®, XEROX and Design® and ColorQube®, DocuTech® are trademarks of Xerox Corporation in the United States and/or other countries.