UXBRIDGE, U.K., March 20, 2012 – Xerox continues to lead in global market share for managed print services (MPS) and basic print services, according to IDC’s Worldwide and U.S. Managed Print Services and Basic Print Services (BPS) 2012-2015 Forecast and Analysis report[1].
The IDC report projects the industry will grow at an annual rate of 11.7 percent, and ranks Xerox in the top spot for both MPS and BPS offerings.
IDC defines BPS as businesses having a multi-year contract with a third-party to manage a group or fleet of printers and/or multifunction peripherals (MFPs) – including consolidating billing and usage monitoring, ink/toner management, and maintenance and repairs. MPS offerings add an up-front assessment of the print environment and ongoing analysis, reporting and proactive management toward contract goals.
“Xerox holds the lead in global market share for both MPS and BPS, with different offers tailored to different sized businesses,” said Holly Muscolino, research director at IDC. “As the industry expands into the SMB market, consistent global delivery capabilities are key differentiators for Xerox, and they continue to build out their infrastructure for global support, including support for indirect channel partners.”
For example, small and mid-sized businesses can reduce costs and maximise productivity with Xerox Print Services and Xerox Partner Print Services – offering the tools, support, security and accredited processes that have helped corporations save millions. As the market leader, Xerox is also into second and third generation MPS – large enterprises that originally signed on to take cost out of the print environment are building on those results, co-innovating and changing the way they work to drive additional cost savings and efficiency.
“There’s a lot of hype about MPS, but you don’t just buy MPS, you need a strategy to achieve a successful outcome,” said Andrew Morrison, senior vice president, Xerox Managed Print Services Business Group. “We’re helping customers of all sizes embrace the transition to digital, and we’ll continue to see a move towards more integrated workflow solutions that blur the lines between MPS and basic business process outsourcing in the future.”
As the worldwide market leader in MPS, Xerox is working with businesses of all sizes to simplify the way work gets done – so employees spend less time managing documents, and more time focused on their core business. Xerox integrates MPS into the IT infrastructure to help intelligently organise information – from both paper and electronic sources. The company was positioned by Gartner, Inc., in the Leaders Quadrant in the 2011 Magic Quadrant for Managed Print Services Worldwide2 and named the worldwide market share leader3. Additionally, Xerox was recognised as a leader in IDC’s 2011 MPS MarketScape report4.
About Xerox U.K.
Xerox U.K. is the U.K. operation of Xerox Corporation, a $22.5 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, and customer relationship management services for commercial and government organisations worldwide.  The 134,000 people of Xerox serve clients in more than 160 countries.
Xerox also has manufacturing and logistics operations in Ireland, the U.K. and the Netherlands, and a research and development facility – Xerox Research Centre Europe – in Grenoble, France. 
[1]IDC Worldwide and U.S. Managed Print Services and Basic Print Services 2012-2015 Forecast and Analysis.” Doc # 233453, Volume 1, March 2012.
2 Gartner, Inc., Magic Quadrant for Managed Print Services, Worldwide, Ken Weilerstein, Cecile Drew, Yulan Li, Oct. 25, 2011.
3 Gartner, Inc., Competitive Landscape: Managed Print Services, Worldwide Report, Nov. 30, 2011.
4 IDC MarketScape: Worldwide Managed Print Services 2011 Hardcopy Vendor Analysis.” Doc # 232135, Dec. 2011.
Media Contact:
Sonia Panchal, Xerox Europe, +44 (0) 1895 842 877, sonia.panchal@xerox.com