UXBRIDGE, U.K., January 23rd, 2012 – In a move expected to add £2million to its bottom line during the next five years, the Royal Borough of Windsor & Maidenhead has installed a Xerox iGen digital press as part of a plan to both reduce printing costs and transform document management into a revenue-generating activity.
The borough’s new Xerox iGen production printer is the lynchpin of a council-wide business transformation project designed to reduce outsourcing, centralise printing and secure new external revenue across the organisation.
Step One: Reducing Costs In-House
Working with Xerox, the borough will centralise its wide range of previously siloed print and document management jobs – a large proportion of which were being outsourced by individual departments with no centralised control.
“When we ran the numbers we found we were outsourcing approximately £500,000 of work each year across the various departments within the borough,” said Chris James, manager of digital media services, the Royal Borough of Windsor & Maidenhead. “Our new Xerox iGen press will allow us to centralise print services and take a significant proportion of this work back in house, delivering significant cost savings to the borough and its residents.”
The borough is using Xerox’s FreeFlow suite, which incorporates Xerox Web Services to build online “storefronts” that enable customers to proof, order and purchase print jobs within minutes. These jobs then feed directly into the iGen’s workflow. This service will support the needs of the organisation’s 2,500 internal users.
Automation built into the iGen system and the Xerox FreeFlow suite will reduce the high level of manual labour on each print job. This will result in faster delivery times and lower error rates.
“We are now able to deliver a service that is significantly more aligned to customer demand and that affords us greater integration of both online and traditional print communication activities,” James said. “Xerox is a key partner in helping us deliver this transformation.”
Step Two: Using Spare Capacity to Generate Revenue
The iGen digital press will also support new revenue streams from outside the organisation to maximise return on investment. By opening up print services to external customers, the borough can utilise any spare capacity and deliver cost-effective, short turnaround printing services on virtually any type of stock.
Potential customers include schools, emergency services, other authorities and the private sector. Providing digital print offerings externally will generate instant revenue and make it possible to deliver a 100-percent return on investment within 18 months.
“For public sector organisations in particular, scrutiny on cash outlay, return on investment and green credentials has never been higher,” said Carlo Longhi director and general manager, Government, Xerox UK & Ireland. “The borough found the iGen digital press was the only system on the market capable of meeting its requirements on all three from day one.”
About Xerox UK
Xerox UK, the UK operation of Xerox Corporation, markets a comprehensive range of Xerox products, solutions and services, as well as associated supplies and software. Its offerings are focused on three main areas: offices from small to large, production print and graphic arts environments, and services that include consulting, systems design and management, and document outsourcing. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organisations worldwide.
Xerox also has manufacturing and logistics operations in Ireland, the UK and the Netherlands, and a research and development facility (Xerox Research Centre Europe) in Grenoble, France. For more information visit: www.xerox.com.
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