UXBRIDGE, U.K. November 22, 2011 –University College London Hospitals NHS Foundation Trust (UCLH) has announced plans to save more than £1.2 million on its office printing costs by using Xerox managed print services.
The seven-year Enterprise Print Services agreement will enable the Trust to take control of its printing processes and costs, and forms part of a wider project by Logica to create an intelligent back-office infrastructure for the Trust.
Until now, managing print operations at UCLH has been difficult due to the sheer size of the Trust’s estate, which includes around 7,000 clinical, research and teaching staff across six hospitals, an international education and research centre, and numerous administrative buildings.
The Xerox programme includes the replacement of approximately 3,000 printers and more than 100 copiers and fax machines with 300 networked, energy-saving multi-functional devices and 1,100 printers. Working with Xerox as its sole supplier – instead of the 53 print vendors on its former roster – UCLH will find efficiencies on various levels. The Trust will have one point of contact for all its print and document management needs, and it will uncover cost drains like personal device ownership and uncontrolled printing costs.
The managed print service will provide the Trust with data on devices and document printing and associated costs, across its entire campus. The Trust will be able to fix device faults remotely and replace consumables such as toner before they run out and recharge printing costs internally to departments for the first time. This print governance initiative will help standardise costs and promote better print-related habits, motivating users to scan rather than print to keep costs down.
James Thomas, ICT director for UCLH, said: “By identifying all of the active printing devices in the Trust, we uncovered a number of machines that were not being properly utilised and were sometimes more like status symbols than office tools. We’re using this project to help change behaviours across the Trust, and, as a result, increase back-office efficiency and achieve our cost-saving targets.”
To support UCLH’s increasingly mobile workforce, Xerox is launching a mobile print service across the Trust’s campus. Hospital staff will be able to print business-critical information directly from their hand-held mobile devices, anytime and anywhere on campus, securely, and without the hassle of downloading software.
UCLH is the only NHS hospital trust to have a fully outsourced IT infrastructure and application management service, and Xerox is working with Logica to integrate the managed print service into its broader IT service.
Amanda Abernethy, director and general manager, Global Document Outsourcing, Xerox U.K. & Ireland, said: “The very complex environment in which UCLH operates, and the fact that the campus is spread out over central London, has taken its toll on efficiency. Xerox will streamline the Trust’s print environment to meet cost-saving targets and the environmental agenda, so UCLH can focus on its business of delivering excellent clinical services.”
As the worldwide market leader in managed print services, Xerox applies the same tools and techniques used to save millions for corporate customers to help clients in the public sector. Xerox was positioned by Gartner, Inc., in the Leaders Quadrant in the “Magic Quadrant for Managed Print Services Worldwide” for 2011 and was recognised as a leader in IDC’s 2010 MPS MarketScape report.
University College London Hospitals NHS Foundation Trust (UCLH), situated in the West End of London, is one of the largest NHS trusts in the United Kingdom and provides first class acute and specialist services. The new state-of-the-art University College Hospital which opened in 2005, is the focal point of the trust alongside five cutting-edge specialist hospitals. The Trust is committed to research and development and forms part of UCL Partners which in March 2009 was officially designated as one of the UK's first academic health science centres by the Department of Health. UCLH works closely with UCL to translate research into treatments for patients. www.uclh.nhs.uk
About Xerox UK
Xerox UK, the UK operation of Xerox Corporation, markets a comprehensive range of Xerox products, solutions and services, as well as associated supplies and software. Its offerings are focused on three main areas: offices from small to large, production print and graphic arts environments, and services that include consulting, systems design and management, and document outsourcing. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organisations worldwide.
Xerox also has manufacturing and logistics operations in Ireland, the UK and the Netherlands, and a research and development facility (Xerox Research Centre Europe) in Grenoble, France. For more information visit, www.xerox.com. Xerox® is a trademark of Xerox Corporation. All non-Xerox brands and product names are trademarks or registered trademarks of their respective companies. Prices, features, specifications, capabilities, appearance and availability of Xerox products and services are subject to change without notice.
Sonia Panchal, Xerox Europe, T: +44 (0) 1895 842 877, firstname.lastname@example.org