UXBRIDGE, U.K, August 13, 2026 – Xerox today announced it has been named a Leader in the IDC MarketScape: Worldwide Mailroom Solutions and Services 2026 Vendor Assessment, which evaluates vendors on their ability to help organisations modernise mailroom operations through intelligent automation, information governance, workflow integration, and digital transformation.
As organisations navigate hybrid work environments, increasing volumes of digital and physical communications, and growing compliance requirements, the mailroom is becoming a critical point of entry for business information. Organisations are increasingly seeking solutions that can securely capture, understand, govern, and route information across the enterprise while integrating with broader business processes and digital transformation initiatives.
The IDC MarketScape notes that, "Xerox distinguishes itself from competitors through its deep document management heritage, broad services and solutions portfolio, an AI-driven technology stack, a strong governance and security framework, and a consistent global service delivery model."
Xerox helps organisations modernise information-intensive business processes through an integrated portfolio that combines digital mailroom services, intelligent document processing, DocuShare® content management, workflow automation, information governance, and managed services. These capabilities enable organisations to automate document-centric workflows, accelerate information flow, strengthen compliance, and support enterprise-wide transformation initiatives.
"As the mailroom evolves into a strategic digital intake hub, organisations are prioritising solutions that can securely capture, understand, govern, and route information across the enterprise," said Robert Palmer, Research Vice President, IDC. "The ability of Xerox to combine intelligent document processing, enterprise content management, workflow automation, and security helps address many of the core capabilities organisations are seeking as part of broader digital transformation initiatives."
"Organisations today need more than mail digitisation. They need a connected approach that transforms incoming information into secure, actionable business intelligence," said Matt Dollus, president of Digital Services at Xerox. "By combining intelligent document processing, content management, workflow automation, governance, and AI-enabled capabilities, Xerox helps clients improve information flow, accelerate business processes, strengthen compliance, and create more efficient digital operations."
About Xerox
Xerox is a global technology company with more than 120 years of innovation leadership. We design, manufacture, deliver, and support print, IT, and digital services for nearly 200,000 clients worldwide. Our integrated, AI-powered portfolio includes managed and production print, document management, workflow automation, cybersecurity, cloud managed services, IT infrastructure, and collaboration technology. Serving clients from growing SMBs to 90 percent of the Fortune 500, Xerox supports leading healthcare, government, financial services, education, legal, retail, and commercial organisations. Through direct sales and a global network of channel partners, we deliver the technology, expertise, and support organisations need to operate efficiently, securely, and at scale.
About IDC MarketScape:
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilises a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.
Source: IDC MarketScape: Worldwide Mailroom Solutions and Services 2026 Vendor Assessment (IDC #US52993325, July 2026).
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