UXBRIDGE – Global food manufacturer HJ Heinz has selected Xerox technology to renew the printing infrastructure of its UK business in order to improve its document management process and drive down costs. In a deal won by Manchester based Xerox partner Document Express, Heinz has replaced 80 existing devices with a highly-efficient mix of devices, including multifunction devices (MFD). The deal has also helped Heinz meet environmental targets by reducing the number of pages printed by 30 per cent.

Under the terms of the agreement, 60 Xerox MFDs from the Xerox WorkCentre 5600 and WorkCentre 7300 series have been installed across Heinz’s UK sites including Hayes, Kendal, Wigan, Telford, Worcester, Okehampton and Leamington, allowing users to print, copy, scan and fax on each device. An additional 20 printers from the Xerox Phaser 3500, 3600 and 8560 ranges have also been installed. All the devices come with a ‘follow-me’ printing solution supplied by Xerox partner Ringdale, which helps to reduce paper use by allowing for print jobs to stay on a network until the user releases the job at the machine. This solution also significantly increases document security.

Heinz’s new printers also come with Xerox’ CentreWare Web software that enables single sign-on access to devices with a unique user ID swipe card. This enables personal print queues and, crucially for Heinz, the ability to measure MFD performance, activities and the costs. Such analysis on how each device is utilised also provides Heinz with opportunities to improve its environmental footprint.

Another significant benefit for Heinz is the bespoke billing Document Express is able to offer. Under the terms of the agreement, Heinz now receives one invoice per quarter, which provides Heinz with a more streamlined accounting process and reduces the number of invoices received from 200 to four per year.

Chris Middlehurst, European Service Delivery Manager for Heinz said, “Document Express was clearly the best print management partner who utilised Xerox technology to help us achieve all our back office goals. Not only does management now have better visibility and control of the printing infrastructure, we are anticipating even more cost reductions in the future. Coupled with this is our commitment to the environment with a significant reduction in the use of paper. We hope the success achieved in the UK can be replicated for our offices throughout Europe, starting with Italy and the Netherlands.”

Heinz already predicts its new print management system will enable a cost reduction of 23 per cent, surpassing the original target. Future plans include moving its fleet on to the Xerox Service Manager (XSM) platform, a remote monitoring program which will generate further savings and improved service. Heinz is also open to the possibility of using Xerox’s Extensible Interface Platform (EIP) across its new fleet of printers. EIP is a software platform upon which developers can use standard web-based tools to create server-based applications. Through EIP, new MFDs can link seamlessly to new applications without impacting on the performance of the machines.

Mark Duffelen, director and general manager, Office Group, Xerox UK commented, “Document management and cost reduction are important to any large enterprise, especially one the size of Heinz. I’m happy to say that the installation of Xerox’s MFDs will help Heinz future-proof its infrastructure. It’s our goal to help our customers improve efficiency and reduce document waste wherever possible. Working with Document Express, one of our keys partners, was crucial in providing Heinz this solution, taking full advantage of combined expertise and commitment to achieving results that matter.”

Pete Bedford, Managing Director at Document Express commented, “Document Express and Heinz have a good relationship based on first class customer service. We’re very happy to have helped Heinz meet, and surpass, its objectives.”


About Xerox UK
Xerox UK, the UK operation of Xerox Corporation, markets a comprehensive range of Xerox products, solutions and services, as well as associated supplies and software. Its offerings are focused on three main areas: offices from small to large, production print and graphic arts environments, and services that include consulting, systems design and management, and document outsourcing.

Xerox also has manufacturing and logistics operations in Ireland, the UK and the Netherlands, and a research and development facility (Xerox Research Centre Europe) in Grenoble, France. For more information visit, www.xerox.com

Xerox is a trademark of Xerox Corporation. All non-Xerox brands and product names are trademarks or registered trademarks of their respective companies.

Prices, features, specifications, capabilities, appearance and availability of Xerox products and services are subject to change without notice.

About Document Express
Document Express, a preferred partner of Xerox UK for Managed Print Service, with 15 years of experience and offices throughout the UK. Document Express have the experience and infrastructure to offer the complete print lifecycle service from Xerox – Hardware, Consultancy, Graphic Arts, Production Print, Print System Design, Print Management and Bespoke Service Agreements.

Document Express Contact
For information on Managed Print Services, call 0845 077 0132 or visit www.documentexpress.co.uk

Customer Contact
For information on Xerox products, call 0870 873 3873 or visit www.xerox.co.uk

Media Contact
Robert Corbishley, Xerox Europe, +44 (0) 1895 843 239, robert.corbishley@xerox.com
Tim Duncan, Trimedia Ltd, T: +44 (0) 207 025 7576, tim.duncan@trimediauk.com