UXBRIDGE – Companies considering managed print services (MPS) should look at the breadth of a vendor’s offerings and the strategic direction for future services, according to research firm IDC’s recent MPS MarketScape report . The report, which positions Xerox Corporation as a leader, analyses the growing list of MPS vendors and delivers an overview of competitive fitness.

“The crowded MPS market makes it more difficult for companies to pinpoint exactly what they should be looking for in a provider,” said Michael Orasin, research manager at IDC. “Xerox’s high scores in strategic vision and ability to execute indicate that companies seeking MPS want a partner with market experience and depth of approach to ensure the greatest opportunity for tangible results.”

A well executed MPS program can slash costs up to 30 percent, increase productivity and improve environmental sustainability – but not all vendors have the ability to deliver on all three. Decision makers should evaluate the following when selecting a supplier:
  1. Improved user experience: Do they monitor all devices, and proactively solve problems to avoid unnecessary downtime and keep employees productive?
  2. Customer service focus: Will they help employees adapt to the new technology and work processes with change management programs?
  3. Ongoing cost management and accountability: Is there a formal reporting process to show business objectives (cost, environmental sustainability, security, and risk compliance) are being met?
  4. Multi-vendor approach: Do they support equipment from other vendors so clients don’t have to replace existing devices with the supplier’s brand?
  5. Comprehensive offering: Is the offering limited to printers within corporate offices, or can it be extended to include in-house print centre and virtual/home worker requirements?
  6. Sales and distribution flexibility: Is there a single point of contact and a consistent approach to MPS for businesses that span different geographies?
  7. Commitment to innovation: Will they collaborate to understand the business and provide innovative ways for employees to work more effectively – beyond simply managing print?
  8. Track record: Can they provide quality references that demonstrate measurable and sustainable results?
“There are many ways to define and execute MPS – but only Xerox continues to earn industry recognition as the leader because we have a proven approach and an impressive history of delivering results,” said Stephen Cronin, president, Xerox Global Services.

As a leader in MPS, Xerox was first to offer Enterprise Print Services (EPS) to embrace all elements of an organisation’s print infrastructure – from the networked office to the in-house print centre to the virtual worker. The IDC MPS MarketScape report distinguishes Xerox for strategic vision and ability to execute with high marks across the report’s assessment criteria, including service offering, cost competitiveness, customer service and R&D commitment.

The Xerox MPS portfolio is extended to small and mid-sized businesses through the company’s global network of channel partners. With a client list including Fiat, Procter & Gamble, Reuters, Enterprise Rent-A-Car, The Dow Chemical Company and KeyCorp, Xerox is the only MPS provider to monitor as many as 1.5 million devices from multiple vendors around the world.

About Xerox Europe
Xerox Europe, the European operations of Xerox Corporation, markets a comprehensive range of Xerox products, solutions and services, as well as associated supplies and software. Its offerings are focused on three main areas: offices from small to large, production print and graphic arts environments, and services that include consulting, systems design and management, and document outsourcing. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organisations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries.

Xerox Europe also has manufacturing and logistics operations in Ireland, the UK and the Netherlands, and a research and development facility (Xerox Research Centre Europe) in Grenoble, France.

For more information visit www.xerox.com or http://www.acs-inc.com

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Media Contact
Sonia Panchal, Xerox Europe, +44 (0) 1895 842 877, sonia.panchal@xerox.com