UXBRIDGE, U.K., Jan. 04, 2016 – Xerox has been recognised as a leader in the IDC MarketScape: Western Europe Managed Workflow Services Hardcopy 2015 Vendor Assessment1 . This announcement swiftly follows on from Xerox’s recent recognition as a leader in the U.S. regional report.

The new Western Europe report focuses on the Managed Workflow Service (MWS) market, which the analyst firm defines as a set of services that automate and optimise vertical and horizontal document-intensive workflows and business processes.

Xerox’s Workflow Automation offerings help its customers avoid document management bottlenecks and inefficiencies. Xerox continues to bolster its industry and cross-industry offerings, recently announcing Workflow Automation solutions for the insurance industry and HR departments, two areas of business with data-intensive workflows. 

Additionally, new releases of Xerox Digital Alternatives and Xerox DocuShare personal productivity solutions improve office efficiency by automating document processing. This alleviates employees of the time-consuming, manual processes like sharing, annotating, storing and securing documents and data. 

The report cites Xerox as the only vendor that has a dedicated business unit focused on workflow automation solutions and services. Established in 2014, Workflow Automation Services works in partnership with Xerox's document outsourcing teams – including both managed print and document services and centralised print services – as well as its business process outsourcing (BPO) organisation.

“Managed workflow services bring wide-reaching benefits to an enterprise, far beyond just reducing print and saving money,” said Andrew Morrison, president, Large Enterprise Operations, Europe, Xerox. “Automating process-laden workflows improves employee productivity, enhances document and data security and helps meet sustainability goals.”

Highlights from the report include references to Xerox’s strengths, such as:

  • Providing the full spectrum of services from managed print services to workflow automation to BPO, and from consulting/professional services to total outsourcing.
  • Services that are supported by an extensive hardware, software and solutions portfolio.
  • The ability to serve multi-national and global organisations with consistency across geographies and in the past year greater evidence of engagements which provide opportunities to replicate global engagements.
  • Addressing the needs of its partners in providing services to the SMB market, by developing tools and providing support to drive partner business.


This IDC MarketScape report reflects Xerox’s leadership commitment to improving the flow of work in businesses, including automating everyday business processes to drive workplace productivity and profitability. 


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About Xerox

Xerox is helping change the way the world works. By applying our expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of work to provide greater productivity, efficiency and personalisation. We conduct business in 180 countries, and our more than 130,000 employees create meaningful innovations and provide business process services, printing equipment, software and solutions that make a real difference for our clients – and their customers. Learn more at www.xerox.com.


About IDC MarketScape

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilises a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.




1IDC MarketScape: Western Europe Managed Workflow Services Hardcopy 2015 Vendor Assessment (IDC #EMEA40662015). December 20th, 2015.


Media Contacts:

Sonia Panchal, Xerox
+44 (0)1895 84 2877