UXBRIDGE, UK., July 11, 2012 –Xerox has signed a definitive agreement to acquire WDS, a firm that provides technical support, knowledge management and related consulting to the world’s largest wireless telecommunication brands.
WDS uses a proprietary cloud-based platform called GlobalMineTM to capture, analyse and manage millions of technical support interactions across thousands of different mobile device types. WDS uses this data to help clients adjust, in real-time, any systemic issues and/or customer experience problems that their end-users may be experiencing with their devices or service.
Based in the United Kingdom, WDS has over 2,000 employees in the United States, United Kingdom, South Africa, Singapore, Australia and New Zealand.
“WDS’s expertise in the telecommunications industry strengthens Xerox’s already broad portfolio of customer care solutions – differentiating us as a trusted partner for a rapidly evolving industry that requires reliable, accessible and scalable ways to support the complexity of their consumers’ needs,” said Chris Tranquill, president of the Xerox Telecommunications and Technology group.
Through its more than 48,000 call centre employees who support clients in 150 locations, Xerox is a leading provider of customer care solutions, handling more than a million consumer interactions every day via the phone and Web.
Founded in 1995, WDS is led by CEO David Ffoulkes-Jones, who will continue with the company after the acquisition closes. “By focusing on the customer experience, wireless brands can drive greater loyalty and differentiation,” said Ffoulkes-Jones. “With Xerox, we now have the ability to accelerate our global expansion, add more value to our customers and deliver greater opportunities to our employees.”
About Xerox U.K.
Xerox U.K. is the U.K. operation of Xerox. With sales approaching $23 billion, Xerox is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing andIT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organisations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
For more information, visit http://www.xerox.co.uk, http://news.xerox.co.uk orhttp://www.realbusiness.com. For investor information, visit http://www.xerox.com/investor.
Xerox also has manufacturing and logistics operations in Ireland, the U.K. and the Netherlands, and a research and development facility – Xerox Research Centre Europe – in Grenoble, France.
Sonia Panchal, Xerox Europe, T: +44 (0) 1895 842877
XEROX®, XEROX and Design® are trademarks of Xerox in the United States and/or other countries. GlobalMineTM is a trademark of WDS.