UXBRIDGE, U.K., July 1, 2015 – The NHS Business Services Authority (NHSBSA) has awarded Xerox a three year, £40 million contract to manage the production and printing of millions of secure and non-secure business forms, including prescription pads, dental forms and operational forms, for the NHS in England and Wales.

Over the course of the next three years, Xerox will be responsible for printing 800 million prescription forms annually. For this purpose, Xerox – in partnership with Adare – has established a secure printing site, complete with secure printing press, dedicated to housing and mass-producing these forms. The contract was awarded through the Crown Commercial Service (CCS).

Brendan Brown, head of service – NHS help with health costs, EHIC & contact centre services at the NHSBSA, explained: “When dealing with secure documents it’s important to closely monitor their progress from conception to delivery. As a result we needed a service that ensures zero disruption to the provision of clinically critical NHS forms, coupled with careful consideration of security and time efficiency. Xerox provides exactly the expertise we need.”

The new contract is set to assess and optimise the way these standard documents are printed and handled internally, and will look to identify new ways to transform the NHS’ document supply chain, removing duplicate business processes and securing savings in cost and time.

Where appropriate for the non-secure services, this will include migrating processes to a digital format in order to support the wider NHS in its drive for further digitisation and workflow automation in years to come.

“The goal of the healthcare community is to care for people. By combining our heritage of innovation, technology and decades of healthcare expertise we’re supporting a growing need in the healthcare market to introduce efficiencies and transform the experience to improve patient care,” said Darren Cassidy, managing director, Xerox U.K. “This contract is about understanding the specific needs of the health service and working together with the NHSBSA to manage productivity and security concerns. While initial roll-out looks solely at printing paper documents more efficiently, we look forward to identifying new ways to transform the NHSBSA’s document supply chain.”


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The NHS Business Services Authority (NHSBSA) provides business solutions which support NHS colleagues who deliver patient care. We are more passionate now than we have ever been about delivering on this purpose and our ambition is to maximise our delivery for patients, customers and taxpayers.

As our business develops and our reputation grows, we are building different relationships with our clients. We are building upon a solid base of collaboration and delivery, and extending our capabilities into different areas as clients ask us to help them address new challenges. The services we provide include:

  • NHS Dental Services
  • NHS Help with Health Costs
  • NHS Pensions
  • NHS Prescription Services
  • NHS Protect
  • European Health Insurance Card (EHIC)
  • HR Services
  • Student Services
  • Prescription Exemption Checking Service
  • Procurement Services
  • Supplier Management

Read more about our services on our website here: http://www.nhsbsa.nhs.uk/About.aspx.

About Xerox

Xerox is a global business services, technology and document management company helping organisations transform the way they manage their business processes and information. Headquartered in Norwalk, Conn., United States, we have more than 140,000 Xerox employees and do business in more than 180 countries. Together, we provide business process servicesprinting equipment, hardware and software technology for managing information -- from data to documents. Learn more at www.xerox.com.

Media Contacts:

Sonia Panchal, Xerox

+44 (0)1895 84 2877


Rebecca Lake, Waggener Edstrom Communications

+44 (0)20 7632 3856